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Quick answers on booking, e-tickets, boat rides, refunds and accounts.

Popular:How to use QR ticketsCancellation & refundsTràng An boat routesEnter promo codePayment methods

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Booking & Payment

Book tickets, choose date & time, payment method

5 questions ›

E-tickets & QR code

Receive tickets, use QR code at the gate, ticket validity

4 questions ›

Boat rowing & Routes

4 routes at Tràng An, Tam Cốc, guests per boat

4 questions ›

Change, Cancel & Refund

Cancellation policy, date change, refund time

3 questions ›

Local specialties & Delivery

Order OCOP, shipping fee, COD, accommodation

3 questions ›

Vouchers & Offers

Receive codes, use codes, terms of application

3 questions ›

Account & Reward points

3 questions ›

Privacy & Safety

Personal data, location, emergency rescue

4 questions ›

Frequently asked questions

29 questions

All

Booking & Payment

E-tickets & QR code

Boat rowing & Routes

Change, Cancel & Refund

Local specialties & Delivery

Vouchers & Offers

Account & Reward points

Privacy & Safety

How do I book a sightseeing ticket for Tràng An?

Booking & Payment

Can I book a ticket without an account?

Booking & Payment

What payment methods does the platform support?

Booking & Payment

Why must I provide a phone number when booking a ticket?

Booking & Payment

How are ticket prices for children and seniors calculated?

Booking & Payment

Where do I receive my ticket after paying?

E-tickets & QR code

How do I use the QR ticket at the gate?

E-tickets & QR code

How many people can use one QR code?

E-tickets & QR code

Do tickets have an expiry date?

E-tickets & QR code

How many boat routes does Tràng An have and how much do they cost?

Boat rowing & Routes

How many guests can one boat carry?

Boat rowing & Routes

Do I need to choose an entry time slot?

Boat rowing & Routes

Do boat routes run when it rains?

Boat rowing & Routes

What is the ticket cancellation policy?

Change, Cancel & Refund

How do I request a refund?

Change, Cancel & Refund

I booked the wrong date — can I change it?

Change, Cancel & Refund

How is the OCOP local specialty shipping fee calculated?

Local specialties & Delivery

Can I pay on delivery (COD)?

Local specialties & Delivery

Does booking accommodation charge extra fees at check-in?

Local specialties & Delivery

How do I get and use a promo code?

Vouchers & Offers

Why isn't my promo code working?

Vouchers & Offers

Can multiple codes be stacked for the discount?

Vouchers & Offers

How do I create an account or log in?

Account & Reward points

How are reward points earned and used?

Account & Reward points

What should I do if I forgot my password?

Account & Reward points

How is my personal data used?

Privacy & Safety

Is my location being tracked?

Privacy & Safety

Booking a tour guide — will my phone number be exposed?

Privacy & Safety

What if I have an emergency while sightseeing?

Privacy & Safety

Quick step-by-step guides

Book tickets in 4 steps

1Choose a destination & tap “Book tickets”

2Choose the date, time slot, and number of guests

3Apply a promo code (if any)

4Pay — get your QR ticket instantly

Use the QR ticket at the gate

1Open “Mine” › Tickets & QR tab

2Have the code ready before reaching the gate

3Show the QR code to staff to scan

4The whole group enters with a single scan

Cancellation & refunds

1Check cancellation conditions on the ticket card

2Cancel free of charge within 24h

3Contact the hotline with your ticket code

4Refund arrives within 3–7 days

Still need help?

The Tràng An team is ready to accompany your trip — choose the channel that suits you best.

24/7 hotline

190090xx

Support for booking, changes/cancellation, and issues

Support email

hotro@trangan.vn

Reply within 24 business hours

AI Assistant

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Rescue & Emergency

Offline handbook

Emergency & first-aid numbers while traveling

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